Credit card payments in favor of Green Visions Eco tours d.o.o. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to email@example.com for all inquiries regarding your credit card payments and chargebacks.
PAYMENT AND CANCELLATION POLICY
Multi-day Tours (guided and self-guided):
The client must pay a reservation fee of 20% at the time of booking. This reservation fee is non-refundable and retained by Green Visions unless the trip is cancelled by the tour operator.
The client must make an advanced payment of 100% of the tour cost up to 60 days prior to the tour start date, or else the reservation will be cancelled. If a tour is reserved within 60 days of the reservation start date, Client must pay the full price of the reservation.
Cancellations made 61+ days before the tour: Client refunded 100% funds paid minus reservation fee.
Cancellations made 31-60 days before the tour: Client refunded 50% funds paid minus reservation fee.
Cancellations made 30 days or less before the tour: Client is not entitled to a refund.
If the tour has a minimum number of individuals required in order to commence, the tour operator will decide whether the trip will depart 60 days before the scheduled trip date.
For Day Tours/Rent a Guide/2-day Tours:
The client must make an advanced payment of 100% of the tour in order to confirm the booking.
Cancellations made at least 7 days before the trip: Client refunded 100% funds.
Cancellations made 3-6 days before the trip: Client refunded 50% funds.
Cancellation made within 3 days of the trip: Client is not entitled to a refund.